Frequently Asked Questions
How long does shipping take?
Orders are typically delivered within 3–7 business days after processing. Delivery times may vary slightly depending on your location and carrier conditions.
How long does it take to process my order?
Orders are typically processed within 1–3 business days before shipment.
Do you offer free shipping?
Yes! We offer free shipping on all U.S. orders.
How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with your tracking information. Please allow some time for tracking updates to appear after your order is dispatched.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to help, but once an order has been processed or shipped, changes or cancellations may no longer be possible.
My order arrived damaged or incorrect. What should I do?
Please contact us as soon as possible with your order number and photos of the item you received. We’ll review the issue and help find the appropriate solution.
Can I return an item?
Yes. Returns are handled according to our Refund Policy. Please review the policy for eligibility, timeframes, and instructions before starting a return.
Where do you ship?
We currently ship within the United States.
Will my items arrive in one package?
Some orders containing multiple items may be shipped separately. If this happens, you may receive more than one package or tracking number.
How can I contact Fur & Tail?
You can reach us through our Contact Us page. We’ll get back to you as soon as possible.